HMV – Never again

I’d posted about my bargain buy of Pro Evo from HMV. Ha. They must be laughing now. The day after making the order I got the following e-mail:

As I am sure you are aware, this item was mispriced on the HMV web site at £14.99 for a short period of time. Under the notified terms and conditions on the web site, HMV are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our web site.

However, as a gesture of goodwill, on this occasion only, we are going to honour order placed for the item, but will be restricting this offer to one per customer.

Excellent – they are honouring their mistake although I didn’t realise it was a mistake. Yesterday was release day and there was still no shipping note. I was becoming suspicious and then this e-mail dropped into my inbox:

Due to stock limitations, we are currently unable to fulfil this order. We have contacted the suppliers, and they have informed us that the initial supply of the Xbox version has been scaled back across the UK, and we are unlikely to receive further stock for at least 4 weeks after launch.

Guff – this has been sent to only those that got the £14.99 price. I would rather they had just said it was an error and we weren’t getting the game for the original price. Instead they pretend they will honour it then delay sending it out knowing most will cancel and pick up the game elsewhere like I did yesterday. Swines. Checking their website shows they expect 7 days delivery, not 4 weeks.

Not only have they lost the sale but they have lost my custom. Maybe an over reaction but I will no longer buy anything from HMV. That’s what they get for trying to save £14.99. Well done HMV.

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