Confusion…pity the consumer

After my PlusNet raves it was bound to fly back in my face. PlusNet have now announced that they aren’t going to implement a Fair Usage Policy after all but instead use contention levels to deliver their service and cut down on those who abuse (i.e. continually download). Instead of a 30Gig + unlimited overnight downloads it will be £21.99 for an unlimited but contended service. Contention will be set at 30:1 and unless you go above 5:1 contention that’s it – no speed cuts, no download limits. Good.

The confusion this has caused is massive – 16 pages of posts and counting and two very confusing posts from PlusNet employee’s –

If you mean will shaping apply, then yes, but as I said the amount and type will vary based on the products which haven’t been announced so I’ll say no more.

and on another thread at almost precisely the same time

I can confirm that traffic shaping isn’t being applied across the product range. It will be applied on Broadband Plus, but not across the board on Premier.

While this has totally changed the PlusNet view of the last 3 months they have also announced to compliment this new Premier products, but they felt it would confuse the user if they revealed the specifics – please wait for the 28th of April for more details. Bloody Hell.

Until now I’ve been happy with PlusNet – great service and support and night and day compared to BT Broadband. Their service is still top notch but their communications team need a shake. All they do is confuse the user and dropping little bits of info through forum posts only confuses users more and leads to, ultimately, users drifting off to other providers. I’m more than happy to be paying £21.99 for 2Meg and the heavy users suffering a poorer service however I will not accept traffic shaping of any kind. Time to check out other providers in case I need to change. Where’s the phone number for UK Online?. Their £29.99 for 8Meg is getting more tempting by the day.

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