Plusnet is an ISP that is sinking in performance so fast it makes your head swim. I was sympathetic to their arguments of some kind of usage limits, as some people expects to be able to download 24/7 hundreds of Gigs per month. I have always remained within my download limits but found like hundreds of others my service is cut to 100Kb/s, not really qualifying it as broadband. I am in the process of moving away from this company. I would urge anyone considering this ISP to look hard at RECENTs reveiws. Many of the good reviews are over 2 years old and do not reflect the appalling position today.