I admire your decisiveness but I do suspect that all ISPs are in the same boat. Demand is far outstripping their purchased bandwidth (Demon’s switch to 2mbps is causing no end of problems) and I doubt BT are willing or able to provide more. But, as I’ve wrote many times on my blog and as you’ve said as well, customer support and communication is absymal throughout the industry and the real key behind my anger. If something’s broke tell us why and when it’ll be fixed. Dont ignore or treat your customers as thick (many are but not all of us). Plusnet telling you it’s an individual problem is exactly what Demon are saying about their current speed issues. It’s blatant lies.

As my BT line is now officially second-class (1mbps maximum) I’ve given up caring. What on earth would you use 24mbps for? The mind boggles at that speed.